Refund and Returns Policy

Notario.org - Public version for customers
30 July 2025

Important Notice

Due to the nature of our notarial services, once a procedure has been started, refunds are not possible. We recommend that you read this policy carefully before purchasing our services.

General Information

At Notario.org, we are committed to delivering high-quality digital notarial services, tailored to each client and compliant with regulatory requirements. Due to the legal and technical nature of our activities, we apply a specific refund and returns policy, set out below.

Conditions for Requesting a Refund

Full Refund (100%)

A full refund of the amount paid may be obtained if:

  • The notarial procedure has NOT been started
  • The request is made within the first 7 days from payment
  • No documentation has been provided to the notary
  • No video call or consultation has taken place with the notary

Refund Not Available

A refund is NOT available if:

  • The notarial procedure has already been started or completed
  • More than 7 days have elapsed since payment
  • Documentation has been provided to the notary
  • Any consultation or video call has taken place with the notary
  • The notarial document has already been issued

How to Request a Refund

To request a refund, please follow these steps:

  1. Send an email to [email protected]
  2. Subject: "Refund Request - [Order Number]"
  3. Include your full name, order number and the reason for the request
  4. Attach proof of payment if possible

You will receive a reply within a maximum of 48 business hours.

Refund Processing Time

Once the refund request has been approved, the amount will be returned to the original payment method within 5 to 10 business days, depending on your bank.

Exceptions and Special Cases

  • In the event of a technical error attributable to Notario.org, a full refund will be processed regardless of the status of the procedure
  • If the notary is unable to complete the service for reasons not attributable to the client, a proportional or full refund will be issued, as appropriate
  • Administrative costs already incurred (issuance of digital certificates, preliminary procedures) are non-refundable

Questions about Refunds?

If you have any questions about our refund and returns policy, please do not hesitate to contact us:

Email: [email protected]

Phone: +34 613 32 11 79